Return and Refund Policy

• We accept returns under the following conditions:
• The product must be unused and in its original packaging.
• Return request must be made within 7 days of delivery.
• Products damaged due to misuse, mishandling, or improper storage are not eligible for return.

To request a return:

• Email us at info@brightzeal.in with your order ID and reason for return.
• Our support team will review your request and share return instructions if eligible.
• You are responsible for return shipping costs unless the product was defective or wrong.

Once we receive the returned product and inspect it:

• We will initiate the refund within 5–7 business days.
• Refunds will be issued via the original payment method.
• In case of prepaid orders, the refunded amount will reflect in your bank or wallet as per gateway timelines.

We do not accept returns or offer refunds for:

• Used or opened cleaning products
• Bulk purchases for resale
• Items marked as “Non-returnable” during sale or special promotions

If you receive a damaged, defective, or wrong item:

• Report it within 48 hours of delivery.
• Provide clear photos of the product and packaging.
• We will offer a free replacement or full refund after verification.

• Orders can be cancelled within 2 hours of placing the order or before dispatch.
• Once dispatched, the order cannot be cancelled or modified.

For return or refund queries, please reach out at:

Bright Zeal
Email: brightzealchemicals@gmail.com
Email: brightzeal2018@gmail.com
Website: https://brightzeal.in

Last Updated: April 21, 2025